Vasteras Central Hospital were facing challenges in their Ophthalmology unit. Their pathways were inconsistent, they weren’t using their resources efficiently, they could see that their space wasn’t being used as effectively as possible, and it was clear that patients were often waiting longer than they needed to be. But despite knowing what the problems were, understanding what to do to solve them was proving tough.
It was then that they called in Spatial Quotient to support them to see what they could do to make things run smoothly.
Whilst Vasteras had been on the right track, the data collected and presented by Spatial Quotient revealed that there was more going on in Ophthalmology than initially met the eye…
On the positive, however, the data revealed that:
Following the insight that the data provided, Spatial Quotient worked with Vasteras to identify Blockers and Opportunities for real, measurable, and actionable change. These were:
Vasteras implemented the changes we recommended. The results speak for themselves.
There’s been a:
Things are looking bright for Vasteras Ophthalmology. Not only can they be proud of the vast improvement to their service, but with the data provided by Spatial Quotient, they also have the insight to improve well into the future with the following opportunities:
Spatial Quotient wish Vasteras all the best in the future and look forward to hearing of their continuing success.
Spatial Quotient were briefed by Guy’s Assisted Conception Unit to identify inefficiencies in patient flow. Guy’s wanted to ensure more patients could be seen and better care could be delivered to those patients.
It is always difficult to see where the issues are in a complex service delivering many different pathways to many patients. That’s why they called in Spatial Quotient.
We conducted a root-and-branch review of the patient flow experience and highlighted key steps in the care pathway that were under-resourced as well as those that needed redesigning altogether. Our analysis also focused our attention on areas where there was significant variability, which was causing problems for the staff as well as the patients. Spatial Quotient soon helped GSTT see what was going on. Using our non-intrusive data gathering techniques, the following sticking points were plain to see:
Following the data, Spatial Quotient helped GSTT identify the blockers and uncover opportunities for change that would make a real difference to the Unit. These were:
The service review carried out by Spatial Quotient has uncovered a number of key learnings that GSTT can continue to implement alongside the great work that they already do. These are:
We wish the The Assisted Conception Unit at GSTT the very best for the future and look forward to hearing how they continue to offer great care to patients.
Royal Victoria Hospital in Belfast were looking at their Ophthalmology unit. Despite all the hard work at the unit they still felt like there was room for improvement. Waiting times were longer than they should have been, there were inconsistencies in the flow of patients through the unit and they could see that resources weren’t being used to their full potential. As a result of all this, patient satisfaction was low and staff were suffering from low morale.
Royal Victoria Hospital were keen to redesign their service, optimise the flow of patients and make the service in Ophthalmology run like clockwork. But inefficiencies and bottlenecks were hard to pinpoint. That’s when they called in Spatial Quotient.
Spatial Quotient soon helped RVH see what was going on. Using their non-intrusive data gathering techniques, the following sticking points were plain to see:
Following the data, Spatial Quotient helped RVH identify the blockers and uncover opportunities for change that would make a real difference to the Unit. These were:
RVH were very successful in implementing the changes. And as a result there has been:
Not only that, but the Lead Clinician has since been nominated for a Trust Improvement award for all their wonderful hard work.
The service review carried out by Spatial Quotient has uncovered a number of key learnings that RVH can continue to implement alongside the great work that they already do. These are:
We wish the Royal Victoria Hospital the very best for the future and look forward to hearing of their inevitable continued success.